RETURNS

Baby Jane is committed to delivering beautiful products and great service every time you shop with us. If you wish to exchange or return an item, simply return it to us within the time frame detailed below.

ONLINE RETURNS

To return an item purchased online, email us or call our customer service team to advise us of the return and  the reason for return and whether you need a size exchange or a refund. Return the item(s) with the paperwork that came with your order within 14 days of receiving the delivery.

Return your package back to us
Baby Jane Returns Department

Brook House Barn

Ingleton

Carnforth

Lancs

La6 3DT

Returns received outside of 14 working days will be processed at our discretion.

PLEASE RETURN PRODUCTS IN THEIR ORIGINAL STATE

Please ensure the item(s) are in their original condition and packaging, with all tags attached.

Ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been damaged or worn.

We cannot accept returns on opened packs of hosiery.

RECEIVING A REFUND

Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party.

You will receive an email once your order has been refunded.

RECEIVING AN EXCHANGE

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email.

For alternative items, please place a new order on our website or alternatively, please get in touch with us via email at sales@lafemmefatale.net

Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value. Please note that gift vouchers are not cash refundable.

BOUTIQUE AT HOME RETURNS

Online purchases cannot be returned to a boutique.

For items purchased in a boutique, you are able to size exchange your item to the Baby Jane representative within 14 days of purchase. Baby Jane boutiques do not offer refunds. Goods can only be exchanged if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We do not accept returns of sale items.

NEED HELP?

If you have any queries regarding the status of your order, please email us at sales@babyjanelingerie.co.uk or call on 01524242624.